Delivery and Returns
Delivery and Returns
Do you post internationally?
Currently we can only offer postage within the EU because of our distributor’s requirements. EU pricing rates via Royal Mail. Please note, skis and snowboards fall outside usual parcel sizes.
Postage within the UK mainland is free on all orders over £100 and is worked out on weight/size as based on Royal Mail prices. Special orders, regardless of price, will be charged at distributor prices
Can I order express?
In some cases, yes. These will be charged at £6.50 per order, subject to being ordered before 3pm Monday-Thursday. A lot of product we stock gets sent directly to you from the supplier, so express delivery is not always possible which is why you’ll never see it as an option online. If you require next day services, please email us at firstname.lastname@example.org with your order number and contact number
Is Covid-19 affecting delivery times?
A lot of our product is sent directly to us/you via our distributors. Often this is from warehouses based in the EU. We’ll do our best to get your product to you without delay, but hope you understand that at present this is sometimes out of our hands
Please bare in mind that current lockdown restrictions in a lot of European countries is limiting the number of staff working in warehouses picking and packing orders. Delays are also currently being reported at Flexistowe, the UK's largest shipping container port.
Whatever happens, we'll make sure we keep you up to date on your orders!
Can I return an item?
Of course. If for whatever reason a product isn’t right for you, we’ll happily offer you a refund for that product. You have 30 days for change of mind. Any PPE items (for example helmets) are covered only by 14 day UK government distance selling laws.
If you’ve changed your mind after 30 days has passed, in most cases we’ll happily take the item back from you and offer you a credit note to spend in store or online. We’ll need to assess this on a case by case basis.
When items are returned due to change of mind, they must be unused/unworn, include all their original packaging and with their tags still attached. Please allow 7 working days for your order to be processed. Monies paid via card may take a further 3 business days for payment to clear.
Skis and bindings that are specifically mounted to your own requirements before shipping are not refundable after mounting.
What if the item is faulty?
Hopefully this isn’t the case. We’ll try our hardest to avoid this, but this isn’t always possible. As soon as you realise an item is faulty, please get in contact with us, either via phone or email (email@example.com). In these instances, we will inspect all items on a case by case basis in line with our manufacturers. Therefore we ask that you allow us time to get in touch with our suppliers before deeming the item as faulty. At this point, if the item is considered faulty we may offer you a refund, replacement, repair or like for like value exchange. At this point, any postage charges initially incurred by you will also be covered with proof of postage. You can find more about returns of faulty items at gov.uk